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6 Things to Consider When Building Your Call Center

6 Things to Consider When Building Your Call Center

Posted by: Du Nguyen | March 12, 2017
Management guru Peter Drucker says efficiency is doing things right; effectiveness is doing the right things.
How to Handle VIP Customers in the Call Center

How to Handle VIP Customers in the Call Center

Posted by: Du Nguyen | March 12, 2017
Thanks to the advancement of call center technology, there are several ways that businesses can improve customer service and cater to VIP customers.
7 Customer Service Phrases To Never Use In the Call Center

7 Customer Service Phrases To Never Use In the Call Center

Posted by: Du Nguyen | March 12, 2017
From time-to-time, your call center team members will be met with challenging customer interactions.
Why a PBX is Not a Replacement for Call Center Software

Why a PBX is Not a Replacement for Call Center Software

Posted by: Du Nguyen | March 12, 2017
Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals.
8 Things You Should Never Have To Say on a Support Call

8 Things You Should Never Have To Say on a Support Call

Posted by: Du Nguyen | March 12, 2017
What was once a process-heavy transaction machine has evolved into an agile network of agents who respond primarily to unique support incidents.
When Should You Consider Using an IVR?

When Should You Consider Using an IVR?

Posted by: Du Nguyen | March 12, 2017
When calling large companies, instead of immediately speaking to a customer service agent, you’ll usually arrive at a phone tree system that asks you to make a series of numbered choices.
What is IVR?

What is IVR?

Posted by: Du Nguyen | March 12, 2017
Interactive Voice Response (IVR) is a telephony menu system that allows for the identification, segmentation and routing of callers to the most appropriate agents within your team.
What is Call Center?

What is Call Center?

Posted by: Du Nguyen | March 12, 2017
A call center is a centralized office -- or facility -- that is equipped to handle large amounts of customer telephone requests for an organization.
7 Essential Skills Every Call Center Agent Should Master

7 Essential Skills Every Call Center Agent Should Master

Posted by: Du Nguyen | March 12, 2017
Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs ...