When Should You Consider Using an IVR?
When calling large companies, instead of immediately speaking to a customer service agent, you’ll usually arrive at a phone tree system that asks you to make a series of numbered choices.
What is IVR?
Interactive Voice Response (IVR) is a telephony menu system that allows for the identification, segmentation and routing of callers to the most appropriate agents within your team.
What is Call Center?
A call center is a centralized office -- or facility -- that is equipped to handle large amounts of customer telephone requests for an organization.